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Free shipping, returns and exchanges.


Orders & Payments

Payment Methods

We currently accept all major credit and debit cards, international credit/debit cards, Shop Pay, Apple Pay, GooglePay, MetaPay and Affirm.

Splitting Payment Methods

Unfortunately, we cannot accept more than one payment method per transaction.

Sales Tax

Currently, sales tax will only be applied to orders placed in New York. This is subject to change in the future.


Join our waitlist for new colors and styles by entering your email address into the waitlist field located on our product pages. You will receive an email when this item comes into stock.

Promo Codes

Enter your promo code in checkout in the field that says ‘discount code.’ If your promo code is not working, please contact us at

Gift Cards

We’re sorry, we do not offer gift cards at this time.

Something is wrong with my order

If an item is missing, or we sent you the wrong size, please do not hesitate to reach out to us at Our Customer Service team is available from 10am ET - 5pm ET, Monday through Friday, and we’d love to rectify any issues with your order.

Customer Service

Customer Service Hours

Feel free to reach out to us at Our customer service hours are 10am ET - 5pm ET, Monday through Friday, excluding all National Holidays. We’ll get back to you within 1-3 business days.

Shipping Questions

Shipping Policy

Our warehouse processes and ships orders Monday through Friday excluding all National Holidays. Orders are processed and shipped via UPS within 48 hours of the time it is placed. All orders placed on our website will ship from our warehouse, which is located in New York. We do not ship outside of the contiguous United States.

Shipping Cost

Standard 3-4 day shipping is free. Costs may increase for Express orders.

International Shipping

Unfortunately, we do not ship orders outside of the contiguous United States. Orders will not be shipped to Hawaii, Alaska and other countries.

Editing Orders or Addresses

Changes can be made to orders within 30 minutes after placing. If your order has already been processed, adjustments cannot be made. Please wait to receive the package to initiate a return back to us.

Missing, Stolen, or Delayed Orders

If your package doesn't arrive on the estimated delivery date, we kindly ask that you wait 2 business days for it to arrive before reaching out to us at After 2 business days have passed, please contact us for assistance in filing a claim for your order. A Million Lilies cannot accept responsibility for any packages lost, stolen, or damaged in transit to confirmed correct delivery addresses. If you received a delivery confirmation but cannot find your package, please contact the carrier directly to file a claim or a trace.

Returns & Exchanges

Start a Return or Exchange

Initiate a return or exchange here

Return & Exchange Policy

We accept returns and exchanges on all items (except those marked “Final Sale”) within 14 days of being delivered as long as items are undamaged, unworn and have all of the original tags attached. If your return or exchange does not meet these conditions, our Customer Service team will reach out to you to let you know we are unable to accept it. In these circumstances, your order can be sent back to you for an additional shipping fee. 

Once we receive your return at our warehouse, you will receive an email from us letting you know it is being processed. It can take up to ten business days to process your refund. For exchanges, your new item will be shipped to you once your return is received at our warehouse and has been processed.

Cost of Returns & Exchanges

Returns and exchanges are free!

Damaged Goods

All of our products are carefully inspected prior to shipment for quality assurance. If you find a product to be defective or damaged please immediately reach out to us at

You will receive a refund if the item cannot be replaced and the item is classified as damaged or faulty due to manufacturing defects.

Please note that damages as a result of wear and tear are not considered to be faulty and will not be refunded or exchanged. We do not accept items that have makeup or deodorant stains, are torn, stained, have pen marks, or smell strongly of any odor (perfume, cigarette smoke, etc.)

Fit + Sizing

Determining Size

Our dress is made with an intentionally relaxed fit through the waist and hips.

For our recommended relaxed fit, please start with your waist measurement in our size chart. Size down one size for a more fitted look, or size up if your bust runs large - at least 1.5 inches larger than our recommended spec.

To Measure Yourself

Bust - we recommend you measure comfortably around the fullest part of your bust.

Waist - we recommend you measure comfortably around the smallest part of your waist.

Lower hip - we recommend you measure comfortably around the widest part of your hips including your backside.

If you need help in finding your size, please email christine@amlilies, so that our founder can give recommendations!

Cost of Returns & Exchanges

Returns and exchanges are free!



To read more about our efforts as a responsible fashion brand, please visit our sustainability page here.

Privacy Policy

Privacy Policy

Read our privacy policy here


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